The main theme of the article is the system of foreseeing and managing social and psychological risks in emergency situation (ES) areas. The method is based on a risk estimation of adverse social processes and phenomena such as: mass aggressive, hysteroid, phobic and panic reaction, rumors. In the process of analyzing 36 emergency situations the authors have identified 24 factors that have the most significant influence on the socio-psychological situation in the ES area. Accounting for identified factors allows us to construct a model which can become a base for analyzing and forecasting risks of all adverse social processes. It will help to organize the process of rational resource distribution in ES areas and to achieve the needed level of public safety.