Degtyarenko, Ivan A.
Lomonosov Moscow State University
Lomonosov Moscow State University, Moscow, Russia
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An instrument for evaluation of user satisfaction with a web-site interfaceLomonosov Psychology Journal, 2010, 1. p. 94-109read more4027
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User satisfaction is one of the key characteristics of software products including the web-sites’ quality. An absence of generally accepted instruments for evaluation of the user satisfaction creates a significant impediment for empirical studies on usability of software products. In the paper there are discussed the results of elaboration of a new psychodiagnostic tool that can be used for these purposes. It is presented in the form of a standardized questionnaire with well-balanced content, high internal consistency and differential sensitivity. The instrument provides a multidimensional evaluation of user satisfaction as a way for ergonomic redesign of a web-site interface.
Keywords: user interface; web-site usability; user satisfaction; ergonomic evaluation of software products
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