Lomonosov Psychology Journal
ISSN 0137-0936
eISSN 2309-9852
En Ru
ISSN 0137-0936
eISSN 2309-9852

Article

Degtiarenko I.A., Burmistrov I.V., Leonova A.B. (2010). An instrument for evaluation of user satisfaction with a web-site interface . The Mosow University Herald, 1, 94-109

Abstract

User satisfaction is one of the key characteristics of software products including the web-sites’ quality. An absence of generally accepted instruments for evaluation of the user satisfaction creates a significant impediment for empirical studies on usability of software products. In the paper there are discussed the results of elaboration of a new psychodiagnostic tool that can be used for these purposes. It is presented in the form of a standardized questionnaire with well-balanced content, high internal consistency and differential sensitivity. The instrument provides a multidimensional evaluation of user satisfaction as a way for ergonomic redesign of a web-site interface.

Sections: Methods;

Received: 11/30/2009
Pages: 94-109

Keywords: user interface; web-site usability; user satisfaction; ergonomic evaluation of software products;

For citing this article:

Degtiarenko I.A., Burmistrov I.V., Leonova A.B. (2010). An instrument for evaluation of user satisfaction with a web-site interface . The Mosow University Herald, 1, 94-109